Terms & Conditions

1. Introduction

Welcome to Crystal Setu. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age, or using the website under parental supervision.
• You are legally capable of entering into a binding contract under Indian law.

3. Products & Services

All products listed on our website are subject to availability.

We reserve the right to:

• Update or modify product descriptions, pricing, and availability.
• Discontinue any product at any time without notice.
• Refuse service or cancel orders in case of suspicious activity.

4. Pricing & Payments

• All prices are listed in Indian Rupees (INR ₹).
• Payments are securely processed through Razorpay payment gateway.
• We do not store any card, UPI, or banking details.

We are not responsible for transaction failures due to bank or payment gateway issues.

5. Order Acceptance

Once you place an order:

• You will receive an order confirmation via email/SMS.
• Order acceptance is subject to payment verification and stock availability.

We reserve the right to cancel any order if:

• Payment is not successfully completed.
• Product is out of stock.
• Fraudulent activity is suspected.

6. Shipping & Delivery

• Orders are usually processed within 1–3 business days.
• Delivery time depends on your location and courier partner.
• Delays caused by logistics companies or natural events are beyond our control.

7. Cancellation Policy

Orders can be cancelled only before dispatch.

Once shipped, cancellation is not possible.

8. Refund & Return Policy

Refunds are applicable only in the following cases:

• Wrong product delivered.
• Damaged product received.
• Order cancelled before shipping.

Refunds will be processed within 5–7 business days after approval via the original payment method.

9. Intellectual Property Rights

All content on this website including:

• Logo
• Product images
• Text content
• Design elements

are the property of Crystal Setu and protected under copyright laws.

You may not copy, reproduce, or reuse any content without written permission.

10. User Responsibilities

You agree not to:

• Misuse the website or its content.
• Attempt fraudulent transactions.
• Interfere with website security or performance.

11. Limitation of Liability

Crystal Setu shall not be held responsible for:

• Delivery delays by courier partners.
• Payment gateway failures.
• Losses caused due to misuse of website.

12. Third-Party Services

We use third-party services like Razorpay and courier partners.

We are not responsible for their policies, downtime, or service issues.

13. Governing Law

These Terms shall be governed by the laws of India.

Any disputes will fall under the jurisdiction of courts located in Maharashtra, India.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the website means you accept the updated Terms.

15. Contact Us

For any questions regarding these Terms, please contact us.