Privacy Policy

At Crystal Setu, we value your privacy and are committed to protecting your personal information in accordance with applicable laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

We may collect the following information when you use our website or place an order:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via Razorpay or other payment gateways)
• Order history and transaction details
• Device, browser, and IP address data

2. How We Use Your Information

• Process and deliver your orders
• Provide customer support
• Send order updates and confirmations
• Improve website performance and user experience
• Prevent fraudulent transactions
• Comply with legal obligations

3. Payment Security (Razorpay)

All payments made on Crystal Setu are securely processed through Razorpay payment gateway.

We do not store your card, UPI, or banking details on our servers. All payment data is encrypted and handled directly by Razorpay under its security standards.

4. Data Protection

We implement appropriate security measures to protect your personal information against:

• Unauthorized access
• Alteration
• Disclosure
• Misuse

5. Cookies

Our website may use cookies to improve browsing experience, store user preferences, and analyze traffic.

You may disable cookies in your browser settings.

6. Sharing of Information

We do not sell or rent your personal data.

We may share information only with:

• Payment gateways (Razorpay)
• Courier and logistics partners
• Government authorities if required by law

7. Refund & Order Data

Refunds (if applicable) are processed back to the original payment method within 5–7 business days after approval.

8. Your Rights

You may request:

• Access to your data
• Correction of data
• Deletion of your data (as per legal requirements)

9. Changes to Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

10. Contact Us

For privacy-related concerns: